Job Description

POSITION SUMMARY

Working closely with the Box Office Coordinator and Senior Box Office Representatives, the Box Office Representative will strive to deliver an elevated patron experience, to promote all Dallas Theater Center productions, and to resolve patron issues in a timely manner. Initial training will require being in the office two days a week. After training is complete, this role will have a hybrid work schedule with the requirement to work in the office one day a week and remotely at the discretion of the supervisor. This role will be required to work some nights and weekends at DTC performances.

HOW TO APPLY

Please submit resume and cover letter via email to careers@dallastheatercenter.org with Box Office Representative in the subject line

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Sell and exchange performance and event tickets

• Answer ticket office phones daily

• Manage subscriber seats and single ticket sales

• Facilitate internet sales transactions

• Assist with mobile Box Office sales

• Be fully versed in operating Tessitura

• Answer all ticketing questions from patrons and DTC employees

• Understand and enforce all ticketing policies including employee comp usage

• Attend a performance of all DTC productions

• Assist Box Office Coordinator with patron concerns and issues

• Be familiar with all DTC performance spaces

• Assist Front of House when needed

• Perform work in a manner that is consistent with DTC’s Mission, Vision, and Values

• Be an active participant in DTC’s work towards equity, diversity and inclusion and becoming an anti-racist organization

• Some nights and evenings are required

• Other duties as assigned

This job description is not exhaustive and is subject to review in conjunction with the post holder and according to future changes/developments.

SKILLS AND KNOWLEDGE REQUIREMENTS

• Excellent customer service and communication skills
• Sales experience

· Basic understanding of computer programs (Word, Excel, Google Suite, etc.)

• Desire and ability to work as part of a team
• Ability to work under pressure

· Demonstrated commitment to equity, diversity, and inclusion.

· An appreciator of theater and an advocate for its value for the community.

EDUCATION AND EXPERIENCE REQUIRED

• Previous customer service or sales experience preferred

• Experience using Tessitura or other ticketing software programs preferred

• Ability to speak Spanish is a plus

PHYSICAL REQUREMENTS

· Ability to stand or sit for extended periods of time, as job duties require. 

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