Platform Specialist Job at SPECTRAFORCE, Williamsville, NY

WEtwcnErRkZZVXdhemhWQjRPWldkcU9US3c9PQ==
  • SPECTRAFORCE
  • Williamsville, NY

Job Description

Job Title: Platform Specialist

Duration: 10 Months (Possible Extension/Conversion to Full-time)

Location: Williamsville, NY 14221 (Hybrid -3 days in office, 2 days remote)

Looking for a candidate with experience in Data Entry, Customer Service , and Microsoft Excel . To qualify for this role, the candidate must complete a 1-minute typing test and achieve a minimum score of 40 words per minute (WPM) .

Below is the link for the typing test

Overview:

The Platform Specialist is a productive and established individual contributor responsible for handling unique or complex customer transactions, including updates, corrections, and requests that occur outside the standard platform process. This role supports transaction processing while helping to drive platform adoption and operational efficiency.

Operating under moderate supervision, the Platform Specialist will address inquiries with speed and accuracy and ensure adherence to service level agreements (SLAs). The specialist will perform transactional functions, support associate requests, and promote consistent, high-quality service delivery.

Key Responsibilities:

  • Maintain data integrity across transactions and systems.
  • Optimize internal business processes and workflows.
  • Identify and promote opportunities to increase platform usage.
  • Collaborate closely with Account Managers and Business Owners to convert opportunities into outcomes.
  • Generate data quality reports and metrics; provide actionable insights.
  • Provide general team support and assistance with platform-related activities.
  • Support the adoption of the Xvantage platform by resolving issues and ensuring accurate order entry.

Knowledge and Skills:

  • Strong knowledge of professional communication techniques and customer service best practices.
  • Proficiency in Microsoft Office Suite, especially Outlook and Excel.
  • Understanding of business programs, services, and products.
  • Highly organized with strong attention to detail.
  • Capable of analyzing data to identify trends and insights.
  • Results-driven with the ability to prioritize tasks and act with urgency.
  • Collaborative team player who can also operate independently when needed.

Qualifications:

  • Associate degree or equivalent experience with at least 3 years of relevant functional experience,
  • OR
  • High school diploma or equivalent with 5+ years of functional experience, preferably at a senior level.
  • Solid understanding of transactional processes and ability to apply knowledge to a broad range of task

About Us: SPECTRAFORCE is one of the fastest-growing workforce solutions firms in the United States. As a diversity-owned business, we place human connection at the heart of everything we do, building strong relationships with both clients and candidates to fill roles successfully. Our teams in North and Central America and India serve more than 150 Fortune clients globally, leveraging custom AI technology to provide direct hire, executive search, nearshoring, offshoring, and project staffing solutions.

Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.

California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.

LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.

At SPECTRA FORCE , we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.

Job Tags

Full time, Work at office, Local area,

Similar Jobs

Petite Paloma

Part Time Warehouse + Showroom Associate Job at Petite Paloma

 ...inventory organization, and contributing to a positive customer experience through exceptional attention to detail. This is a part-time...  ...week; schedule can be flexible but may require a few weekends as needed for Holiday order load. ~ Available to start Immediately... 

SFCP Industrial

Precision Sheet Metal Installer Job at SFCP Industrial

 ...metalwork meet? At Smart Family of Cooling Products, as a Precision Sheet Metal Installer, you'll bring technical plans to life! If you have a...  ...: Translating complex blueprints into tangible, reliable HVAC installations. Assessing which metals best suit project... 

Vive Health

Social Media Manager Job at Vive Health

 ...become your trustworthy and affordable online medical equipment store; providing products...  ...individuals recovering from injuries, managing their health, or caring for loved ones....  ...s online presence, building an engaged community, and driving brand awareness across platforms... 

The H&K Group

Experienced Paving/Roller Operator - CDL Job at The H&K Group

 ...the job requirements outlined below, H&K would be happy to consider you for this position. This position requires a Class B CDL with Tanker Endorsement. Why work for H&K Group, Inc.? ~ Competitive salary commensurate with experience ~100% Company-paid Health... 

Mount Sinai Health System

Senior Instructional Designer Job at Mount Sinai Health System

The Senior Instructional Designer is responsible for the design, development, and delivery of system-wide annual regulatory and compliance training required for all employees, regardless of role. This includes e-learning design, instructional design, content development...