POSITION SUMMARY:
The Referral Liaison is one of the first points of contact for patients, physicians, and the community at Audiology Associates. The Referral Liaison is responsible for following up on incoming referrals, authorizations, and benefit verifications. The Referral Liaison is an active member of the Front Office Team and will participate in greeting patients, answering phone calls, scheduling appointments, and completing administrative processing and recordkeeping. The Referral Liaison will screen patients to determine what services will best meet their needs and demonstrate excellent customer service. The position will also support management in reporting key performance indicators as assigned. The position supports the mission of the practice by demonstrating exceptional customer care.
PRIMARY JOB FUNCTIONS:
Referrals
Customer Service
Additional Responsibilities
Knowledge, Skills, and Abilities
What we offer
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