Job Description

Job Role: ServiceNow Backend Developers

Location: Santa Clara, CA

Duration: Contract

ServiceNow Backend refers to the development and configuration work done server-side within the ServiceNow platform. It involves working with business rules, scripts, workflows, and integrations , as opposed to UI/UX or front-end configuration

Core Responsibilities of a ServiceNow Backend Developer:

1. Server-Side Scripting :

• Business Rules
• Script Includes
• Scheduled Jobs
• Workflow Scripts
• Script Actions
• Inbound Email Actions

1. Data Modeling :

• Table creation and extension
• CMDB configuration
• Relationships and dictionary updates

1. Integration Development :

• REST and SOAP APIs (both inbound and outbound)
• MID Server configuration
• IntegrationHub / Flow Designer for automation

1. Platform Logic & Automation :

• Workflows & Flow Designer logic
• Automated tasks, approvals, and SLA logic
• Notifications and Events

1. Security & Access Control :

• ACLs (Access Control Lists)
• Roles and permissions
• Scripted security logic

💡 Preferred Skills:

• Strong knowledge of JavaScript (used heavily in server-side scripting)
• Proficiency with ServiceNow Glide API / GlideRecord
• Experience working with ITSM, ITOM, HRSD, or CSM modules
• Familiarity with Update Sets , Scoped Applications , and ServiceNow Store apps
• Experience with Agile or SCRUM methodologies

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