Job Description

TAP Air Portugal is seeking a highly motivated and solution oriented individual for the position of Airport Station Manager at Newark International Airport. TAP Air Portugal - is a Leading European Commercial Airline, founded in 1945. The airline is a member of the Star Alliance, the largest global alliance of airlines in the world. Read more about us on our website: Our TAP — Institutional (tapairportugal.com)

Principal Mission

• Oversee the Customer Service/Airport Operations and set the standard for customer experience.
• Responsible for the operational performance of the station while achieving or exceeding the established performance measurements.

Job Description

To institutionally represent TAP Air Portugal before different airport authorities,

service providers, & different Committees, acting in the airline interest.

• To define and implement local procedures to guarantee TAP Air Portugal excellent levels of Quality, Compliance, Safety and Security
• To react promptly and appropriately to environmental changes and emergencies.
• To ensure the administrative management of the station and adherence to health and safety procedures, security procedures and airport and ground safety regulations.
• To communicate and coordinate with internal departments & where necessary to liaise with TAP Head Office to resolve operational issues.
• To manage, monitor & direct Handling Agents and other third-party service providers ensuring TAP Air Portugal’s service levels are maintained at all times.
• To resolve irregularities, whilst maintaining and safeguarding operational standards
• To complete & follow Safety, Security and & Ground Audits
• To ensure compliance with the Stations defined Key Performance Indicators and Safety Performance Indicators
• To check & validate operational invoices, preparation & submission of annual Station budget & compliance with approved budget
• To coordinate and resolve baggage and cargo handling requirements.
• Team Leadership & Management including assessing professional development and training needs.
• Quality control of third-party service providers and prepare monthly reports with the referred indicators. Ensure that all third-party service providers are well versed on the requirements of company standards.
• Monitor the Station Files including but not limited to, trip file, reports, statistics and other documents as per regulation.
• Interact with airport authorities, government agencies, airline vendors and external organizations
• Ensure Operations team readiness for response to significant non-routine operations and emergency events.
• Other duties as assigned.

QUALIFICATIONS:

Strong written and verbal communication skills

Experience in Airport Customer Service and operations.

Proven leadership ability with an emphasis on people skills

Excellent organizational and planning skills.

Proficient with Microsoft Office including Word, Excel, Outlook, and Internet Explorer

Must be organized, efficient and have the ability to concentrate in a fast-paced environment.

Must pass a background check by Federal authorities to be credentialed at the airport.

High problem-solving capacity and good administrative skills; high motivation levels, strong orientation towards the fulfilment of objectives, capacity to analyze, assess and implement processes and procedures; strong availability to work under pressure.

Job Location:

• Newark, NJ

Required education:

University Degree, or proven experience (operational background with a minimum of 5 years’ experience).

Required experience:

• Management: 5 years

Required language:

• English, Fluent, Portuguese a plus.

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