Job Description

Title: Ticketing specialist

Work location: PHOENIX, Arizona, 85027

Assignment Length: 4+ months (Possible extension/ conversion)

Timings : Hybrid: Four days in the office is required and day remote: 6:00am to 2:30pm

English and French Both

Job Summary

This position will be responsible for efficiently processing a high volume of service tickets , ensuring accuracy for capturing revenue for services provided. A key aspect of this role is understanding the need for urgency, accuracy and meeting high expectations.

Responsibilities

• Receive, verify, and process a high volume of service tickets accurately and efficiently in a timely manner.
• Accurately close service tickets ensuring the capture of revenue for all services provided
• Collaborate closely with internal departments to ensure all outstanding issues are addressed timely and resolved to set deadlines
• Resolve discrepancies with internal departments
• Maintain accurate and organized files
• Respond promptly to email requests
• Support the finance team with various administrative tasks.
• Adhere to company policies and procedures related to accounts payable.

Qualifications

• Exceptional attention to detail and a high degree of accuracy in data entry.
• Strong willingness to learn and help this team grow
• Excellent organizational and time management skills, particularly in handling a high volume of work.
• Strong written communication skills.
• Ability to work independently and as part of a team.
• Positive attitude and a strong willingness to learn.

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