Job Description

Who We Are:

Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Delta has 158 sales offices, 72 R&D centers and 48 manufacturing facilities worldwide.

Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies, and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability™ Indices for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.

Position Summary:

We are seeking a highly organized and proactive Dispatch Coordinator to join our Telecom Services team. This critical role ensures seamless coordination between Telecom customers, field technicians, and third-party service vendors. The ideal candidate will be responsible for managing all service call-out requests from initiation to resolution while maintaining effective communication and performance standards with both internal teams and external partners.

What you would be doing:

• End-to-End Call-Out Management: Receive, log, and manage all service call-out requests from customers, ensuring they are handled efficiently from start to finish.
• Vendor Coordination: Identify and contact the appropriate vendor based on the nature of each call-out. Maintain an updated directory of service vendors by region and specialization.
• Vendor Oversight: Monitor performance, response times, and job completion quality of third-party service vendors. Escalate issues as needed and ensure vendor compliance with service-level expectations.
• Field Technician Dispatching: Determine and assign the appropriate Delta field technician to customer service requests based on geography, skill set, and availability.
• Communication Management: Serve as the primary liaison between customers, vendors, and internal field teams to ensure clear and timely communication throughout the service process.
• Status Tracking: Maintain accurate records of service request progress and completion within dispatching software or CRM tools.
• Problem Resolution: Proactively identify potential delays or issues and take corrective action to ensure timely service delivery.
• Reporting: Generate and review weekly dispatch reports to analyze call volume, response times, and resolution metrics. Recommend improvements to enhance service efficiency.

What we require (Skills and Background):

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Telecommunications, or related field preferred
• 2+ years of experience in a dispatch, coordination, or customer service role—preferably in the telecommunications or service industry
• Strong organizational and multitasking abilities
• Excellent verbal and written communication skills

What you will experience at Delta:

You will be joining one of the world’s leaders in technology as they grow their presences in North America. This role offers a competitive salary package, comprehensive benefits, and the opportunity to work with a dynamic team in a fast-paced and innovative environment. If you are a self-starter with a passion for technology and a commitment to customer satisfaction, this is the job for you.

Job Tags

Similar Jobs